Privacy Policy

ABOUT THIS PRIVACY POLICY
This Privacy Policy explains what personal information we hold about you, how we collect it, and how we use and may share information about you. It relates to any personal information we collect from you via:

our Website
our Social Pages: social media pages and accounts for “Cooking with Noodles”
our Services: our subscription services and any other Cooking with Noodles services that link to this Privacy Policy.

It also relates to any personal information you provide or submit to us by email, phone, SMS, on social media (for example in response to a competition or promotion), in letters and in person.
This Privacy Policy should be read together with our:

There may be other privacy policies or terms and conditions that apply to certain services we provide or promotions/competitions we run. Please always read these when you participate in these promotions or register for these services.

WHO WE ARE
When you visit our Websites, use our Services, or interact with us via our Social Pages or otherwise submit information to us, Cooking with Noodles Limited (‘us’ and ‘we’) is a ‘data controller’ and gathers and uses certain information about you. When we do so we are regulated under the General Data Protection Regulation which applies across the European Union (and will still apply to the United Kingdom even after Brexit) and local applicable laws.
Other companies might sell Cooking with Noodles branded products or provide Cooking with Noodles related services under licence. Please make sure you always check the privacy policy of the websites you use so you know who runs the website and how they will use your personal information.

INFORMATION WE COLLECT ABOUT YOU
The types of information we collect about you depends on how you interact with us. There are three ways in which we may collect your personal information:

directly from you;
from other sources; and
automatically.

The notes set out under the section 'More about the information we collect and hold' at the bottom of this policy sets out in detail the information we collect and hold about you by each of these methods. For a summary of each method, see below *.

INFORMATION WE RECEIVE DIRECTLY FROM YOU
Whenever you interact with us directly, we receive information from you, for example when you:

contact us, for example by using the contact forms on our Websites, by using Facebook Messenger, or by e-mailing us
sign-up for an account with cookingwithnoodles.com
sign up to receive any of our marketing or newsletters
subscribe to one of our Services
enter any competitions or prize draws we run
comment on recipes and content on our Website
submit content to us, for example if you post a selfie and use one of our hashtags on your public social media account in response to one of our competitions (please also read our Terms of Use)

INFORMATION RECEIVED FROM OTHER SOURCES
Sometimes we also obtain information about you from other sources, for example when you:

use any of our Services or Website Functions which enable you to sign-in via a third party service, for example if you comment on a recipe using Disqus - we receive some of your account information
use the Cooking with Noodles e-commerce website to purchase any products - if you allow us to, we receive information from the website operator about which products you purchase
complete one of our surveys – we receive your answers and any personal information you provide within your answers from Survey Monkey

For more details about the types of information we receive from these and other sources, including where it is held and where it came from, see the notes under the section 'More about the information we collect and hold' at the bottom of this policy.

INFORMATION WE COLLECT AUTOMATICALLY
When you access and browse our Websites or use our Services, we collect information about your usage and activity on our Website or Services using certain technologies, such as cookies and web beacons.
Depending on the cookie settings in your browser and the cookie preferences you set when you first access our Website or Services, our third-party service providers, advertisers, and/or partners may also place view, edit, or set their own cookies. If you would like to find out more about cookies, including how we use them and what choices are available to you, please refer to our Cookie Policy.

HOW WE USE YOUR PERSONAL INFORMATION
We explain the ways in which we plan to use your personal information and the legal basis on which we rely for each use in the list below and in our Cookie Policy.
Generally, the reasons we use your personal information can be categorised as follows:

to personalise our Services to you
to enable you to partake in our prize draws or competitions
to maintain and improve our Services and our Websites’ infrastructure
to sell advertising space on our Website – this allows us to provide certain sections of our Website (and our delicious recipes!) to you for free
if you have opted-in to this, or where otherwise allowed by law, to market our products and services to you

Where we propose to use your personal information for any other uses we will ensure that we notify you first (and if required, obtain your consent).

WHO WE SHARE YOUR PERSONAL INFORMATION WITH

With Third-Party Partners
We work with suppliers and other companies who help us provide and improve our Website and Services. Sometimes, these third parties may need to have access to your personal information to provide us with services or to provide services on our behalf. In the list under the section 'More about the information we collect and hold' at the bottom of this policy and the paragraphs below we name (or where this is not possible, names the categories) third parties with whom the information we collect and hold about you may be shared.

Partners offering Cooking with Noodles branded products and services

Other companies might sell Cooking with Noodles branded products or provide Cooking with Noodles related services under licence. Please make sure you always check the privacy policy of the websites you use so you know who runs the website and how they will use your personal information.

Vendors and service providers

We provide information and content to vendors and service providers who support our business, such as by providing technical infrastructure services, analysing how our Website and services are used, providing customer service, facilitating payments, conducting surveys, or providing fraud detection service.

We may also need to share personal information with other parties, such as external contractors and our professional advisers and potential purchasers of some or all of our business or on a re-structuring. Usually, information will be anonymised but this may not always be possible. We contractually bind all third parties with whom we share personal information to keep your information confidential and to use it only for the purpose of providing their services and pursuant to the applicable privacy legislation in the EU. We may also be required to share some personal information as required to comply with the law. Some of these third-party recipients may be based outside the European Economic Area — for further information including on how we safeguard your personal data when this occurs, see the section about ‘Transfer of your information out of the EEA’ below.

WHETHER INFORMATION HAS TO BE PROVIDED BY YOU, AND IF SO WHY
We’ve outlined in the list below, why each category of personal information we collect from you is required from us to be able to perform the purpose to which it relates and the possible consequences of failing to provide such information. We seek to ensure that our information collection and processing is always proportionate. We will inform you at the point of collecting information from you, whether you are required to provide the information to us or not. We will notify you of any changes to information we collect from you or to the purposes for which we collect and process it.

HOW LONG YOUR PERSONAL INFORMATION WILL BE KEPT
Other personal information. We will keep your personal information while you have an account with us or we are providing any Services to you (including any marketing or newsletter services). Thereafter, we will keep your personal information for as long as is necessary:

to respond to any questions, complaints or claims made by you or on your behalf
to show that we treated you fairly
to keep records required by law

We will not retain your personal information for longer than necessary for the purposes set out in this policy and when it is no longer necessary to retain your personal information, we will delete or anonymise it. Different retention periods apply for different types of personal information.

Employees – records are kept for 3 years following end of employment
Customer organisations: billing details – records are stored for 6 years following the latest invoice
Customer organisations: School Alliances/schools – records are stored for 3 years following end of subscription unless deleted by the school prior to end of subscription

If you require further details, please see below ‘How to contact us’.

REASONS WE CAN COLLECT AND USE YOUR PERSONAL INFORMATION
This section addresses the legal basis for processing your personal data. Some processing is addressed in multiple sections in the list set out below because more than one legal basis may apply depending on the circumstances or service and to make it easy for you.

The legal basis on which we rely in each instance where we collect and use your personal data, generally, are:

to fulfil and enforce our Terms of Use and any other contract we have with you
consistent with your consent, which, for newsletters and marketing you may revoke at any time by clicking the ‘Unsubscribe’ option at the bottom of our emails - if you're having any issues unsubscribing please email by clicking this link Unsubcribe
as necessary for our (or others’) legitimate interests, including our interests in providing safe Website/Services, fraud detection, tailoring your experience on our Website/Services, knowing how customers use our Website/Services and products, keeping our Website/Services updated and relevant, developing our business and informing our marketing strategy, but only if these are not overridden by your interests, rights or freedoms.

TRANSFER OF YOUR INFORMATION OUT OF THE EEA
To deliver the Website and our Services to you, it is sometimes necessary for us to share your personal information outside the European Economic Area (EEA), eg:

with your and our service providers located outside the EEA
if you are based outside the EEA

These transfers are subject to special rules under European and UK data protection law. Prior to permitting such transfers, we carry out assessments to ensure all personal information transferred will be kept secure. Our standard practice is to use standard data protection model contract clauses that have been approved by the European Commission (as permitted under Article 46(2) of the General Data Protection Regulation) or to only transfer your data to companies that are registered with the Privacy Shield (for transfers to the USA). If you would like further information please see ‘How to contact us’ below.

YOUR RIGHTS
Under the General Data Protection Regulation you have a number of important rights free of charge. In summary, you have the right to access your personal data and require that we rectify any errors in the data that we hold, or request that we erase your personal data subject to certain limitations. In some circumstances, you can also require that we restrict the way we process your personal data, object to its processing or request a copy of your personal data for the purposes of transmitting elsewhere. Where we have requested and obtained your consent to process particular information, you may withdraw that consent at any time. However if we do not hold all the data we need to administer contracts, orders, competitions or challenges you entered into, we may not be able to provide you with these benefits any longer.
For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals rights under the General Data Protection Regulation.

If you would like to exercise any of those rights, please send your request to Click Here or write to us at “Data Protection Officer, Sian Foster” and:

let us have enough information to identify you (eg your full name and contact details - including your email address); and
let us know what right you want to exercise and the information to which your request relates (eg details of the specific information you require and any relevant dates).

Please note that we may ask you to provide proof of identity when considering your request.
If your request relates to unsubscribing from any newsletters or marketing, you can do this at any time by clicking the ‘Unsubscribe’ option at the bottom of our emails. If you're having any issues unsubscribing please email us - click here Unsubcribe. Please note it may take up to 14 days for your request to be fulfilled and you may continue to receive our emails during this period.

KEEPING YOUR PERSONAL INFORMATION SECURE
We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.
Our website uses HTTPS which means that all data transferred from your web browser to our servers is encrypted. Our data servers are located in the USA. We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
For detailed information on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online risks, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.

HOW TO COMPLAIN
We hope that we can resolve any query or concern you raise about our use of your information.
The General Data Protection Regulation also gives you right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns/ or telephone: 0303 123 1113.

CHANGES TO THIS PRIVACY NOTICE
This privacy notice was published on 23 May 2018 and last updated on 5 January 2019.
We may change this privacy notice from time to time, when we do we will we will post the changes on the Website. Where the changes are significant, we will inform all our registered users by email. Where required by law, will we obtain your consent to make these changes.

HOW TO CONTACT US
Please contact us if you have any questions about this privacy notice or the information we hold about you.
If you wish to contact us please:

use this form, OR
send an email to Click here to email, OR
write to us at 75, Bachelor Gardens, Harrogate, HG1 3EA.

*The information we collect
Information you provide during the “sign-up” process on cookingwithnoodles.com:

e-mail address
first name and last name
birthday

If you log-in with Social Media account credentials, we receive the information that you make available through the applicable Social Media or third party platform and that the applicable Social Media or third party platform has made available to us, in accordance with the privacy or other settings that are applicable to your Social Media or third party platform account.
Our sign up form is managed via Mailchimp an online marketing platform operated by The Rocket Science Group LLC, a company headquartered in the State of Georgia in the United States. See Policy details.

How we collect the information:

From you
From any Social Media or third party platform you log-in with

Why we collect the information:

Consent
Performance of a contract with you
For our legitimate interests (to study how customers use our products/ services, to develop them and grow our business)

How we use and may share the information:

The minimum information we need to register you with a cookingwithnoodles.com account is your name, email address and a password.
We use this information to identify you and provide you with the services you subscribe to, and where available, account-holder exclusive content.
We also allow you to answer voluntary questions during the registration process (for example your birthday). We use this information to personalise the services (including any marketing or newsletters you have opted-in to receive) we provide to you and to better understand who our audience is and what content they are interested in.
Mailchimp is our online marketing platform operated by The Rocket Science Group LLC, which is located in the USA. Accordingly, your information will be transferred to the USA. The Rocket Science Group LLC. has certified its compliance with the EU-U.S. Privacy Shield Framework. Its Privacy Policy is available here.

**The information we collect:
Information you provide if you sign up to receive any of our marketing or newsletters (and if you subsequently update your marketing preferences):

your name
e-mail address
day and month of birthday
and marketing preferences

How we collect the information:

From you
Consent

Why we collect the information:

Necessary to comply with a legal obligation
Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/ services)

How we use and may share the information:

To promote Cooking with Noodles products and services and deliver you the marketing communications you’re subscribed to.
To update your preferences and unsubscribe you if you request us to.
To manage our relationship with you, including to let you know about changes to our policies and terms.

***The information we collect:
Information you provide when you Register with Cooking With Noodles Schools Services

name, organisation, email address
account and authentication information
profile
contact information
payment confirmation (from Stripe our payment processors)
usage information

How we collect the information:

From you
From our payment processor (Stripe as payment provider – see policy details. Any payment card number is stored by Stripe and not directly accessible by Cooking With Noodles.

Why we collect the information:

Performance of a contract with you
Necessary to comply with a legal obligation
Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)

How we use and may share the information:

To process your subscription and deliver the service to you - including manage payments.
To collect information about how you use the Service, such as the type of content you view or engage with; the features you use; the actions you take; and the time, frequency and duration of your activities. We use this information to understand how our Services can be improved and made more relevant to our audience.

****The information we collect:
Information you provide when you partake in one of our prize draws or competitions:

the information contained in your entry
your publicly available social media account details - when you partake via social media

How we collect the information:

From you

Why we collect the information:

Performance of a contract with you (the terms applicable to the prize draw or competition)
Necessary for our legitimate interests (to develop our business and inform our marketing strategy)

How we use and may share the information:

To enable you to partake in a prize draw or competition and to communicate with you if you win.
We may use and re-publish personal information as part of our campaigns or to announce the winners on social media. Please see our Terms of Use and refer to the Terms and Conditions specific to the competition/prize draw.

*****The information we collect:
Information provided when you complete one of our surveys

How we collect the information:

From Survey Monkey (a third party survey platform) - if you respond to one of our surveys via Survey Monkey

Why we collect the information:

Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business)

How we use and may share the information:

To collect feedback and suggestions from our customers and to better understand our audience.
Our surveys are powered by SurveyMonkey Inc., which is located in the USA. Accordingly, your information will be transferred to the USA. SurveyMonkey Inc. has certified its compliance with the EU-U.S. Privacy Shield Framework. Its Privacy Policy is available here.

******The information we collect:
Information you include in an enquiry or feedback

How we collect the information:

If you contact us by using the “Contact” form on our Websites or by sending us an e-mail.
From a social media platform - if you contact us using Facebook Messenger, Instagram or Twitter.

Why we collect the information:

Necessary for our legitimate interests (to respond to customers enquiries about our products/services)

How we use and may share the information:

To allow you to contact us with and to respond to your enquiry and collect feedback.
May be shared with our third party licensees (and you may be contacted directly by them).
Weebly powers our ‘Contact’ form. Your information, including Personal Information, may be stored through Weebly’s servers. Weebly are based in the USA and may transfer you personal information outside the EEA. When doing so, it relies on binding corporate rules (BCR) approved by the European data protection authorities or on other lawful measures, such as the EU standard contractual clauses or the Privacy Shield Framework. By using the Service, you consent to Weebly’s collection, disclosure, storage, and use of your Personal Information in accordance with Weebly’s privacy policy - see its Privacy Policy.

*******The information we collect:

Information shared and made publicly accessible by you when you comment on recipes and content on our Website, Services or Social Pages.
When you comment on recipes and content on our Website, Services or Social Pages we do not receive any personal information other than that made available to us in your comment (including, if applicable, your social media handle and profile photo).

How we collect the information:

From you

Why we collect the information:

Necessary for our legitimate interests (to view and respond to customers comments and feedback about our products/services)

How we use and may share the information:

To allow you to comment on recipes and content on our Website.
The commenting function on our Website is powered by Disqus Inc., which is located in the USA. Accordingly your personal information will be transferred to the USA. Disqus Inc. has certified its compliance with the EU-U.S. Privacy Shield Framework. Its Privacy Policy is available here.
We may use and re-publish personal information and content made publicly available within comments. Please see our Terms of Use.

********The information we collect:
Information about purchase(s) you make on the Cooking With Noodles Shop (this does not include any payment or credit card details). Cooking With Noodles uses Stripe as payment provider – see their policy details. Any payment card number is stored by Stripe and is not directly accessible by Cooking With Noodles.

How we collect the information:

From Squareup International Ltd - (Weebly)

Why we collect the information:

Necessary for our legitimate interests (to define types of customers for our products, to keep our products relevant, to develop our business and to inform our marketing strategy)

How we use and may share the information:

We use this information to define types of customers who purchase our products and create more products you will like. The Cooking With Noodles Shop is powered by Weebly, which is located in the USA. Its privacy policy is available here.